Where to go / who to contact
Your own devices and verified account settings.
Do these actions in order
I’m stuck — help with this action
Your next small step
List your main email, phone, computer, and important online services without recording passwords.
Get ready
Your own devices and verified account settings.
- Your own device
- Access to the genuine account settings
- A secure place for recovery information
Make it manageable
- Find the office, website, document, or person named above.
- Work on this one action. If it needs a response, write down who you contacted and when.
- Check the result below before checking off the action. Pause and ask if a requirement is unclear.
What finished looks like
You know your priority account and its recovery route.
Words explained
“Requirement” means something you must provide or do. “Deadline” means the last date or time to complete it. “Follow up” means checking what happens next after your first contact.
What you can say
If this phone stopped working, which accounts would be hardest to access?
Choose a call or message scriptWhere to get more help
Use the service’s official help page. Never give an unsolicited caller a recovery code or remote access.
Secure Our World · Follow the official steps for passwords, MFA, updates, and phishing.
I’m stuck — help with this action
Your next small step
Identify which email address receives each service’s recovery messages.
Get ready
Your own devices and verified account settings.
- Your own device
- Access to the genuine account settings
- A secure place for recovery information
Make it manageable
- Find the office, website, document, or person named above.
- Work on this one action. If it needs a response, write down who you contacted and when.
- Check the result below before checking off the action. Pause and ask if a requirement is unclear.
What finished looks like
You know your priority account and its recovery route.
Words explained
“Requirement” means something you must provide or do. “Deadline” means the last date or time to complete it. “Follow up” means checking what happens next after your first contact.
What you can say
If this phone stopped working, which accounts would be hardest to access?
Choose a call or message scriptWhere to get more help
Use the service’s official help page. Never give an unsolicited caller a recovery code or remote access.
Secure Our World · Follow the official steps for passwords, MFA, updates, and phishing.
I’m stuck — help with this action
Your next small step
Check which accounts have billing or renewal commitments.
Get ready
Your own devices and verified account settings.
- Your own device
- Access to the genuine account settings
- A secure place for recovery information
Make it manageable
- Find the office, website, document, or person named above.
- Work on this one action. If it needs a response, write down who you contacted and when.
- Check the result below before checking off the action. Pause and ask if a requirement is unclear.
What finished looks like
You know your priority account and its recovery route.
Words explained
“Requirement” means something you must provide or do. “Deadline” means the last date or time to complete it. “Follow up” means checking what happens next after your first contact.
What you can say
If this phone stopped working, which accounts would be hardest to access?
Choose a call or message scriptWhere to get more help
Use the service’s official help page. Never give an unsolicited caller a recovery code or remote access.
Secure Our World · Follow the official steps for passwords, MFA, updates, and phishing.
I’m stuck — help with this action
Your next small step
Identify shared devices and agree who is allowed to use them.
Get ready
Your own devices and verified account settings.
- Your own device
- Access to the genuine account settings
- A secure place for recovery information
Make it manageable
- Find the office, website, document, or person named above.
- Work on this one action. If it needs a response, write down who you contacted and when.
- Check the result below before checking off the action. Pause and ask if a requirement is unclear.
What finished looks like
You know your priority account and its recovery route.
Words explained
“Requirement” means something you must provide or do. “Deadline” means the last date or time to complete it. “Follow up” means checking what happens next after your first contact.
What you can say
If this phone stopped working, which accounts would be hardest to access?
Choose a call or message scriptWhere to get more help
Use the service’s official help page. Never give an unsolicited caller a recovery code or remote access.
Secure Our World · Follow the official steps for passwords, MFA, updates, and phishing.
I’m stuck — help with this action
Your next small step
Choose one important account to secure first.
Get ready
Your own devices and verified account settings.
- Your own device
- Access to the genuine account settings
- A secure place for recovery information
Make it manageable
- Find the office, website, document, or person named above.
- Work on this one action. If it needs a response, write down who you contacted and when.
- Check the result below before checking off the action. Pause and ask if a requirement is unclear.
What finished looks like
You know your priority account and its recovery route.
Words explained
“Requirement” means something you must provide or do. “Deadline” means the last date or time to complete it. “Follow up” means checking what happens next after your first contact.
What you can say
If this phone stopped working, which accounts would be hardest to access?
Choose a call or message scriptWhere to get more help
Use the service’s official help page. Never give an unsolicited caller a recovery code or remote access.
Secure Our World · Follow the official steps for passwords, MFA, updates, and phishing.
Questions you can ask, word for word
- “If this phone stopped working, which accounts would be hardest to access?”
You are ready to move on whenYou know your priority account and its recovery route.
Find help and useful links for this topic ↗Learn the words, math, and real-life impact ↗


