Where to go / who to contact
Look under “Transactions” in your bank account, and “Subscriptions” or “Purchases” in the platforms you use.
Do these actions in order
I’m stuck — help with this action
Your next small step
Read several recent months and look further back for annual renewals if records are available. Search your email for receipts and renewal notices, but open the actual service independently before signing in.
Get ready
Look under “Transactions” in your bank account, and “Subscriptions” or “Purchases” in the platforms you use.
- Recent statements and purchase histories from accounts you own.
- Access to the service or platform that bills you.
- A calendar for trials, renewals, and follow-up checks.
Make it manageable
- Find the office, website, document, or person named above.
- Work on this one action. If it needs a response, write down who you contacted and when.
- Check the result below before checking off the action. Pause and ask if a requirement is unclear.
What finished looks like
Each repeating charge you found has an identified service or a clear investigation step.
Words explained
“Requirement” means something you must provide or do. “Deadline” means the last date or time to complete it. “Follow up” means checking what happens next after your first contact.
What you can say
What service is this charge for?
Choose a call or message scriptWhere to get more help
If you cannot sign in, use the official account-recovery process or contact support through the provider’s own site. Ask a trusted person to help read the instructions without giving them your password.
Trials, renewals, and cancellations (U.S. FTC) · Use this to understand common renewal and cancellation problems.
Update your monthly budget · Change the recurring-cost total only after you know when billing will change.
I’m stuck — help with this action
Your next small step
Record the service, charge name on the statement, amount, and frequency. A yearly charge needs a renewal date even though it is absent from most months.
Get ready
Look under “Transactions” in your bank account, and “Subscriptions” or “Purchases” in the platforms you use.
- Recent statements and purchase histories from accounts you own.
- Access to the service or platform that bills you.
- A calendar for trials, renewals, and follow-up checks.
Make it manageable
- Find the office, website, document, or person named above.
- Work on this one action. If it needs a response, write down who you contacted and when.
- Check the result below before checking off the action. Pause and ask if a requirement is unclear.
What finished looks like
Each repeating charge you found has an identified service or a clear investigation step.
Words explained
“Requirement” means something you must provide or do. “Deadline” means the last date or time to complete it. “Follow up” means checking what happens next after your first contact.
What you can say
What service is this charge for?
Choose a call or message scriptWhere to get more help
If you cannot sign in, use the official account-recovery process or contact support through the provider’s own site. Ask a trusted person to help read the instructions without giving them your password.
Trials, renewals, and cancellations (U.S. FTC) · Use this to understand common renewal and cancellation problems.
Update your monthly budget · Change the recurring-cost total only after you know when billing will change.
I’m stuck — help with this action
Your next small step
If a charge is unfamiliar, compare receipts and ask authorized household users. Contact your bank through its official app or card number if you suspect unauthorized activity; do not use contact details from a suspicious message.
Get ready
Look under “Transactions” in your bank account, and “Subscriptions” or “Purchases” in the platforms you use.
- Recent statements and purchase histories from accounts you own.
- Access to the service or platform that bills you.
- A calendar for trials, renewals, and follow-up checks.
Make it manageable
- Find the office, website, document, or person named above.
- Work on this one action. If it needs a response, write down who you contacted and when.
- Check the result below before checking off the action. Pause and ask if a requirement is unclear.
What finished looks like
Each repeating charge you found has an identified service or a clear investigation step.
Words explained
“Requirement” means something you must provide or do. “Deadline” means the last date or time to complete it. “Follow up” means checking what happens next after your first contact.
What you can say
What service is this charge for?
Choose a call or message scriptWhere to get more help
If you cannot sign in, use the official account-recovery process or contact support through the provider’s own site. Ask a trusted person to help read the instructions without giving them your password.
Trials, renewals, and cancellations (U.S. FTC) · Use this to understand common renewal and cancellation problems.
Update your monthly budget · Change the recurring-cost total only after you know when billing will change.
Questions you can ask, word for word
- “What service is this charge for?”
- “Is it mine, shared, or something I do not recognize?”
You are ready to move on whenEach repeating charge you found has an identified service or a clear investigation step.
Find help and useful links for this topic ↗Learn the words, math, and real-life impact ↗